Refund Policy for Blackpool Cabs LTD
1. Overview
At Blackpool Cabs LTD, we are committed to providing our customers with reliable and professional transportation services. This refund policy outlines our guidelines for refunds related to airport transfers, school contracts, and corporate work services or any other work.
2. Airport Transfers
a. Cancellation and Refunds:
-
If you need to cancel an airport transfer booking, please notify us as soon as possible on 01253 365 365.
-
For cancellations made 7 Days or more before the scheduled pickup time, we will provide a full refund.
-
For cancellations made less than 24 hours before the scheduled pickup time, a cancellation fee may apply. The refund will be processed based on the specific circumstances, taking into account factors such as driver scheduling and vehicle allocation.
3. School Contracts
a. Cancellation and Refunds:
-
If you need to cancel or modify a school contract service, please contact us at least 48 hours before the scheduled service.
-
Cancellation requests will be assessed on a case-by-case basis, and refunds will be provided in accordance with the specific circumstances and any contract terms.
4. Corporate Work
a. Cancellation and Refunds:
-
For corporate work services, we understand that scheduling may change. If you need to cancel or reschedule corporate services, please provide reasonable notice.
-
Refund eligibility will be determined on a case-by-case basis, considering the circumstances and any contract terms.
5. Requesting a Refund
To request a refund, please contact our customer support team by email at hello@blackpoolcabs.com. Be sure to provide essential booking details and any relevant information to expedite the refund process.
6. Refund Processing
Refunds will be processed using the original payment method. The time required for the refund to reflect in your account may vary depending on your payment provider.
7. Exceptional Circumstances
In exceptional cases, such as service disruptions, vehicle breakdowns, or other unforeseen events beyond our control, we may offer refunds or compensation at our discretion. We aim to address such situations fairly and empathetically.
8. Changes to this Refund Policy
We may update this refund policy to align with changes in our services or to comply with legal requirements. Any modifications will be posted on this page, and the "Last Updated" date will be adjusted accordingly.
By using our services and accessing the Website, you acknowledge that you have read and agree to this Refund Policy.
If you have any questions or concerns about our refund policy, please contact us at hello@blackpoolcabs.com.