Lost Property Policy for Blackpool Cabs LTD
1. Overview
At Blackpool Cabs LTD, we understand that passengers may occasionally leave personal belongings in our vehicles. This Lost Property Policy outlines our procedures for handling and returning lost items to their rightful owners.
2. Reporting Lost Property
If you believe you've left an item in one of our vehicles, please follow these steps:
a. **Contact Us:** Report the lost item by calling our lost property hotline at 01253 365 365
b. **Provide Details:** Provide as much detail as possible about the lost item, including the date and time of your trip, the vehicle and driver's details, and a description of the item.
3. Our Responsibilities
a. Lost Property Collection: When our drivers find lost property in their vehicles, they will follow our standard procedure for collecting, labeling, and securing the items.
b. Record Keeping: We maintain detailed records of all found items, including the date, time, location, and description of the item.
c. Safe Storage: Lost items are stored in a secure location at our offices.
d. Any items such as illegal substances or dangerous weapons will be reported to Blackpool Police and handed into the nearest police station, your details will be passed onto the police if requested.
e. Blackpool Cabs Ltd will work fully with any official channel to ensure that we comply with any laws or regulations and by booking with us or using our services understand that we have zero tolerance and any issues will be reported immediately. Your safety and is our top priority and we will ensure we adhere to all guidelines or requests.
4. Retrieving Lost Property
a. Claiming Lost Items: To retrieve your lost property, contact our lost property hotline and provide the required information. We will arrange for the safe return of your item.
b. Identification: To ensure that the item is returned to its rightful owner, you will need to provide suitable identification, such as a valid ID or proof of ownership.
c. Collection: Lost property will be arranged for return by mail or courier service or a taxi. Any related expenses for returning lost property may be borne by the owner which will be discussed prior to returning your item(s)
5. Unclaimed Items
a. Holding Period: We hold lost property for a specified period, after this period, unclaimed items may be donated to a local charity or otherwise disposed of as permitted by law or as per Blackpool Council's Taxi Licensing policy.
6. Limitations
a. Valuables: We strongly advise passengers not to leave valuable items in our vehicles. While we make every effort to recover and return lost property, we are not liable for any lost, damaged, or stolen items.
7. Changes to this Lost Property Policy
We may update this policy as necessary to reflect changes in our lost property handling procedures or to comply with legal requirements. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.
By using our services and accessing the Website, you acknowledge that you have read and agree to this Lost Property Policy.
If you have any questions or concerns about our lost property policy, please contact us at hello@blackpoolcabs.com